DELETE ACCOUNT

You’re in control of your account.

How to delete your Kintilo account, and what happens next.

Delete from the app

1. Sign into the account you want to delete.
2. Open Account and choose Delete account permanently.
3. Review the explanation and type DELETE ACCOUNT.
4. Request a fresh email code and enter it in the app.
5. Confirm Permanently delete my account.

What is removed

The cloud sign-in account and its associated active cloud records are removed, including synced products, monitoring preferences and records, registered push devices, alerts and caregiver shares. Shared links belonging to the deleted account stop working.

What remains

Saved information and photos on this or other devices are not erased by cloud account deletion. On this device, the deleted account’s saved workspace is hidden after sign-out; a new signup does not inherit that workspace. Information in the separate device-only space also remains. Provider logs and backups follow provider retention processes. Previously delivered notifications, forwarded information and screenshots cannot be recalled.

Signing up again

Using the same email address after deletion creates a new cloud account. Previously deleted cloud products and caregiver links do not return.

Having trouble accessing the app?

Email support@kintilo.com to ask for help or request account deletion. Contact us from the email address you use for Kintilo. We need to verify account ownership before acting on a request. Don’t send passwords, sign-in codes, child details or caregiver links. This page does not automatically delete an account.